Payment is expected upon completion of job unless otherwise arranged prior to date of job. We accept Cash, Check, Visa or Mastercard. Contact us for other payment methods (Paypal, Venmo, etc.)


We ask that you please be considerate when canceling or postponing a job as it has a great effect on our scheduling. Please be available at the designated time of our arrival. We understand that things happen, we would appreciate some notice in the event of a delay.

Same-day cancellations will be charged for 1 hour of quoted full crew rate.


While we do our best to move your piano carefully and professionally, sometimes damages do occur. We are fully insured in the event of a mishap resulting in damage, most of the time we will take care of the repair ourselves. We have access to possibly the most talented repair man in the business, and when Ernie is done repairing your piano, it will be restored back to it's original condition.



Please understand that we do call the day before your move with a time frame. We call the day before due to last minute changes such as cancellations we may have, more bookings, etc. If we do not call you the day before, please reach out to us and we will have your time available.